Usability consultancy

On the internet large numbers of businesses routinely turn away thousands of customers because what they provide is difficult to read or fails to keep its promise. It is common for visitors to find a potentially useful website and then be dissatisfied because they cannot find what they want. That dissatisfaction is usually associated with poor usability which is why usability is paramount in effective interface design.

Usability is that quality that makes something easy to use, easy to learn, easy to remember and tolerant of user error. It is about bridging the gap between people and tools and it is something in which Highwire specialises. Through our website appraisals we identify weaknesses in your website or intranet and can then provide advice on how to maximise usability by reducing learning time, shortening the time to achieve the user’s objective, cutting the number of user errors, dealing with mistakes in an understanding way and improving users’ satisfaction.